Welcome to PureFlow USA (“we,” “our,” or “us”). By using our services or visiting our website, you agree to these Terms and Conditions. Please read them carefully. If you do not agree, do not use our services.
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- Services Provided
PureFlow USA provides water filtration, air purification, and related services. Service availability may depend on location and other factors.
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- Booking and Appointments
• Scheduling: Appointments can be booked via phone, email, or our website.
• Confirmation: Appointments are confirmed once you receive a confirmation email or message.
• Cancellation Policy: Clients must provide at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may result in a fee.
• No-Shows: Failure to be present at the scheduled time may result in a service charge.
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- Pricing and Payments
• Quotes and Estimates: Estimates are based on initial information and may change after a full assessment.
• Payment Terms: Payment is due upon completion of services unless otherwise agreed in writing.
• Accepted Payment Methods: We accept cash, major credit cards, and other approved methods.
• Additional Fees: Any additional work outside the original agreement will incur extra charges.
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- Client Responsibilities
• Access: Clients must provide clear and safe access to the service area.
• Pre-Service Preparation: Clients are responsible for moving furniture, securing pets, and preparing the area.
• Accurate Information: Clients must provide truthful and accurate details regarding property and service needs.
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- Service Limitations
• Results: While we strive for high-quality results, complete removal of all contaminants cannot be guaranteed.
• Equipment and Materials: All tools and materials used remain the property of PureFlow USA unless stated otherwise.
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- Liability
• Property Damage: We are not liable for damages caused by pre-existing conditions, hidden issues, or structural defects.
• Health and Safety: We are not responsible for health outcomes resulting from conditions beyond our control, such as undisclosed contaminants.
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- Warranty and Guarantee
• Service Guarantee: We guarantee our work for 1 year, provided the issue arises directly from our service.
• Exclusions: This guarantee does not cover damage caused by external factors or improper maintenance by the client.
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- Termination of Services
We reserve the right to refuse or terminate services if:
• The client fails to comply with these terms.
• Unsafe conditions are present at the service location.
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- Intellectual Property
All content on our website, including text, graphics, and logos, is the property of PureFlow USA and may not be used without permission.
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- Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
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- SMS Messaging and Opt-Out
If you opt into our SMS messaging service:
• Message Content: Updates, promotions, and reminders related to PureFlow USA services.
• Frequency: You may receive up to 5 messages per week.
• Opt-Out: You can stop receiving messages at any time by replying STOP or UNSUBSCRIBE, or by contacting us via phone or email. After unsubscribing, we will confirm removal from our list.
• Message & Data Rates: Standard rates may apply. Check with your carrier for details.
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- Governing Law
These Terms and Conditions are governed by the laws of North Carolina. Any disputes will be resolved in the appropriate courts of that jurisdiction.
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- Contact Us
If you have questions about these Terms and Conditions, please contact us:
PureFlow USA
Phone: 980-243-0532
Email: pureflowusaa@gmail.com
Address: 4111 E Rose Lake DR, 28217